Regulamin sklepu internetowego

Dear Customer, these Terms and Conditions govern how sales contracts are concluded via the above-mentioned website, the rules for performing those contracts (including delivery), the rights and obligations arising under applicable law, and the procedure for withdrawal and complaints. The Terms and Conditions consist of four main parts:
a) §§ 1–3 – general provisions of these Terms and Conditions;
b) §§ 4–7 – the process of purchasing Goods/Services;
c) §§ 8–12 – regulations concerning defects in Goods/Services and the right to withdraw from the contract;
d) §§ 13–14 – all remaining provisions.

§1 Basic definitions

Online Store – the store available at the address of this website.
Seller – the owner of the website. The Consumer purchases the goods/services from the entrepreneur whose details are indicated on the “Contact” page.
Seller’s address – wherever these Terms and Conditions refer to the Seller’s address, this means:
a) Registered office (see “Contact” page)
b) Email address (see “Contact” page)
Customer – a natural person with full legal capacity, and in cases provided for by generally applicable law also a natural person with limited legal capacity, a legal person, or an organizational unit without legal personality that has legal capacity under statute, who has concluded or intends to conclude a sales contract.
Consumer – Civil Code art. 221: a natural person performing with the Seller a legal act not directly related to their business or professional activity.
Sales Contract – a contract for the sale of a Product listed on the Online Store’s website, concluded or to be concluded between the Customer and the Seller via the Online Store.
Goods – a Product, a movable item purchased by the Customer via the Online Store.
Order – the Customer’s declaration of intent submitted via the Online Store specifying: the type and quantity of Goods available in the Online Store’s assortment at the time of ordering, the method of payment, the method of delivery, the place of delivery, and the Customer’s details.
Order Form – an electronic service, a form available in the Online Store enabling placement and handling of an Order, including by adding Products to the electronic cart and specifying the terms of the Sales Contract, including delivery and payment method.
Order fulfillment time – the time in which an order placed by an Online Store Customer is completed, packed, sealed by the Seller and handed over for delivery by the delivery method chosen by the Customer.
Business day – any day from Monday to Friday excluding public holidays.
Price reductions – any discounts, PROMOTIONS and price reductions can be checked on the chart displayed next to the product price. The price history will be available for 30 days back. Price records are made in a verifiable and automatic manner.
Prices – product prices in the e-store are fixed at a given time and are not affected by any price-setting algorithms regardless of how the customer reaches the page or which browser they use. Gender, age, etc. are also irrelevant.
Consumer Rights Act, the Act – the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827, as amended).
GDPR – Regulation (EU) 2016/679 of 27 April 2016.

§2 General provisions

The Seller declares that they observe all required rules for protecting Customers’ personal data as provided, among others, by the Personal Data Protection Act (consolidated text Journal of Laws 2015, item 2135, as amended) in line with GDPR provisions. The Customer consents to the collection, storage and processing by the Seller of personal data solely for purposes directly related to performance of the Service/Goods ordered in the Online Store. Detailed conditions for collecting, processing and protecting personal data by the Seller are set out in the Online Store’s “Privacy Policy.”
The Seller declares that the goods/service is compliant with the contract in aspects such as description, type, quantity, quality, completeness and functionality, and for goods with digital elements – also compatibility, interoperability and availability of updates; as well as fitness for any particular purpose required by the consumer which the consumer notified to the entrepreneur no later than at contract conclusion and which the entrepreneur accepted. Furthermore, for the goods to be considered compliant with the contract…
The Seller declares that in connection with the entry into force across Europe of legal provisions (transposition of Directive (EU) 2019/2161 into national law) concerning reviews: traders who make reviews available must inform whether and how they ensure that published reviews come from consumers who used or purchased the product. The measures taken for this purpose must be specifically listed.
We declare that the reviews posted on our website come from actual customers who purchased and used our products. Reviews are requested after confirmation that the goods have reached the customer. We may import reviews posted in Google Business Profile. Reviews may also come from the Allegro platform. We undertake to make every effort to ensure reviews are genuine and truthful, and that improper reviews are removed.
Mandatory legal bases of the above regulations:
a) Directive (EU) 2019/2161 of the European Parliament and of the Council of 27 November 2019 amending Council Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU as regards better enforcement and modernization of Union consumer protection rules, OJ L 328, 18.12.2019, pp. 7–28.
b) “Falsifying online reviews – consumer experiences,” based on a PBS study for the Office of Competition and Consumer Protection (UOKiK), publication available at https://uokik.gov.pl/aktualnosci.php?news_id=17411
c) Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market… (OJ L 149, 11.06.2005, pp. 22–39, as amended).
d) Commission Notice – Guidance on the interpretation and application of Directive 2005/29/EC concerning unfair business-to-consumer commercial practices, OJ C 526, 29.12.2021, pp. 1–129.
e) Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights… (OJ L 304, 22.11.2011, pp. 64–88, as amended).
When placing an order in the Store, the Customer may read these Terms and Conditions and accepts their content by marking the relevant field in the form. Acceptance of the Terms is necessary for order fulfillment. We inform you that concluding a Sales Contract via the Internet and accepting the Terms entails the obligation to pay for the ordered Goods.
The data controller applies appropriate technical and organizational measures ensuring protection of personal data adequate to risks and the categories of data protected. In particular, data is protected against disclosure, seizure, processing, loss, alteration, damage or destruction by unauthorized persons. The detailed scope of protection is regulated as required in the Personal Data Protection Policy (security policy, data protection regulations, IT system management instructions).
The Administrator’s details are available on the “Contact” page of the website.
Every person whose data is processed has the right to:
a) supervise and control the processing of personal data for which the seller keeps a customer data set for the above store;
b) determine who the data controller is, and their address, registered office, name, and if the controller is a natural person, their name and place of residence;
c) obtain information on the purpose, scope, method and time of processing of data contained in such a set;
d) obtain the content of that data in a commonly understandable form;
e) learn the source from which data concerning them originates, unless the controller is obliged to keep state secrets or professional secrecy in this respect;
f) demand supplementation, updating, rectification of personal data, temporary suspension or deletion if it is incomplete, outdated, untrue or collected in violation of the law or is no longer necessary for the purpose for which it was collected.
In line with point 9, the Customer has the right to access processed personal data, to correct it, and to request its deletion. The controller must supplement, update, rectify, temporarily or permanently suspend processing or delete data on an ongoing basis immediately after notification, unless separate laws set a procedure for supplementation, updating or rectification.
When finalizing the order, the Customer consents to the collection and processing by the Seller of personal data within the meaning of the personal data protection laws. Data may be transferred to another entity only when required by law or necessary to fulfill the order.
The Customer may consent to receive from the Seller advertising and commercial information by electronic means by subscribing to the NEWSLETTER.
A Customer using the Seller’s Services provided via the Online Store is obliged to comply with these Terms and Conditions to the extent necessary to perform the order and not contrary to applicable law and principles of social coexistence.
The Seller declares that Goods available and sold in the Online Store are new, usable, safe and free from physical and legal defects. The Goods fully correspond to the properties displayed and described on the Online Store’s website.
The Seller fulfills orders within Poland and orders placed by Consumers in Europe, and—after prior agreement on delivery terms—also in other countries.
All Goods sold in the Online Store have been placed on the Polish market legally and in compliance with the law. The information about Goods on the Online Store website constitutes an invitation to treat within the meaning of Civil Code art. 71.
All Product/Goods/Service prices on the Online Store website are quoted in Polish currency (PLN), are gross prices including VAT, customs duties and other statutory charges.
NOTE: The prices shown on the Online Store website do not include delivery costs; these are added when the Customer selects the method of delivery.
A sole trader, if they make a purchase not related to their business activity, has the right to withdraw from the contract within 14 calendar days from the moment the Goods are taken into possession by the Customer or a third party indicated by the Customer other than the carrier.
Provisions concerning consumers, except for Civil Code art. 558 § 1 second sentence, apply to a natural person concluding a contract directly related to their business activity if the contract shows that it has no professional character for that person, in particular arising from the subject of their business activity as disclosed in CEIDG (Central Registration and Information on Business).
Verification of whether a given act is of a professional nature will be based on CEIDG—specifically the PKD (Polish Classification of Activity) codes entered there.
Sole traders obtain rights concerning:
● prohibited clauses used in standard contract terms;
● warranty (rękojmia) for defects of the sold item;
● recourse claims against the previous seller in relation to handling a consumer complaint;
● the right to withdraw from a distance or off-premises contract within 14 days;
Provisions on consumers contained in Civil Code arts. 385(1)–385(3) [unfair contract terms] apply to a natural person concluding a contract directly related to their business activity if the contract shows it has no professional character for that person, in particular per the subject of business disclosed in CEIDG.
Civil Code art. 385(5) concerns only unfair contract terms (abusive clauses). As of 1 January 2021, the provisions on abusive clauses apply to sole traders. An exemplary list of twenty-three abusive clauses is contained in Civil Code art. 385(3).
Sole traders, despite the above changes, still cannot use assistance from consumer-protection institutions (e.g., County/Municipal Consumer Ombudsmen or UOKiK).

§3 Service provision conditions

This Online Store provides services electronically; the condition for entering into the contract is primarily completing the online order form to conclude a sales contract. Entering into the contract is voluntary.
The service contract is concluded electronically by enabling the Customer to complete the Online Store’s order form; the contract is concluded for a fixed term at the moment the Customer begins completing the form and is terminated upon abandoning completion or upon sending the completed form to the Seller. The order form process is organized so that each Customer can read it before deciding to conclude or amend the contract.
The service referred to in point 1 is free of charge but may require Internet access.
Orders can be placed electronically 24/7.
When finalizing the purchase, the Customer checks the box: “I consent to the Store processing my personal data provided in the order form to the extent necessary to fulfill the order.” – this is required to conclude the contract. Providing personal data is necessary to place an order; failure to provide it is equivalent to refraining from concluding the contract.
Under GDPR art. 8(2), the controller, taking into account available technology, makes reasonable efforts to verify that the person holding parental responsibility for a child under 16 has given or approved consent.
Internet access and data transmission costs are borne solely by the Customer according to their provider’s tariff.

§4 Contract terms

To conclude a valid and binding Sales Contract, the Customer makes a selection in accordance with the Online Store’s displayed offer, specifying the quantity of Goods to be purchased and, where available, selecting the features and specifications of the Product. Together with choosing the Goods, the Customer completes the online order form, entering data necessary for order fulfillment by the Seller such as quantities, delivery place and payment method, based on the on-screen prompts and information on the website and in these Terms and Conditions.
Orders can be placed:
a) via the form on the Online Store website (shopping cart),
b) by email to the address available on the Online Store website,
c) by phone to the number available on the Online Store website.
The condition for fulfilling the order is that the Customer/Entrepreneur provides data enabling verification of the Customer/Entrepreneur and of the recipient of the goods. The Store confirms acceptance of the order by sending to the email address provided a message describing the subject of the order. If the Customer/Entrepreneur provides incomplete, incorrect, or conflicting information when ordering, the Store will contact them to correct the errors.
Customer Account registration in the Online Store is voluntary and free of charge.
If the Seller offers the possibility to order Goods made to the Customer’s individual order, the Customer provides with the online order form the content necessary to make the Goods, i.e., text, graphics, dimensions, etc., in line with the technical requirements in the product description, or selects the appropriate specification from the variants available.
Immediately after receiving the order, the Seller sends the Customer, to the email address provided during ordering, a declaration of acceptance of the order which also constitutes its confirmation. Upon the Customer’s receipt of this message, the sales contract is concluded.
The message summarizing and confirming the order includes all previously agreed terms of the sales contract, in particular the quantity and type of the ordered Goods, their specification (for customized Goods), the total price payable (in PLN) including delivery costs and the amount of any discounts (if applicable).
If the Customer has multiple discounts from various sources/promotions, they may be combined/summed only if expressly provided in the promotion rules. If there is no provision on combining promotions/discounts, only one discount (one promotion) may be used per purchase.

§5 Order fulfillment

The Seller diligently fulfills Customer orders in the order received – every order is a priority and very important to us!
The order fulfillment time for a single Customer is 1 to 30 business days from the date the Customer sends the Order. For products marked “made to order,” the delivery time is specified on the product page. Fulfillment time primarily includes preparing the order (picking and packing, handing to the courier, and in selected cases making the Goods). Delivery time depends on the chosen delivery method and may vary by transport option.
In exceptional circumstances or if the order cannot be fulfilled within the time indicated in point 2, the Seller promptly contacts the Customer to arrange further steps, including a new fulfillment time or a change of delivery method.

§6 Delivery

Delivery of Goods is made via Poczta Polska (Polish Post) or a courier company, or by another method accepted by the parties that does not entail excessive or unjustified costs for the Seller and the Customer.
Ordered Goods are delivered either directly to the Customer’s address indicated in the online order form and confirmed by the Customer as the shipping address, or collected in person at a pickup point at the address provided during the order.
Goods are always packed appropriately to their properties to prevent damage, loss or destruction during transport.
The Customer is informed of delivery costs on an ongoing basis; they are provided while the Customer completes the online order form. Shipping costs depend on the destination country, the quantity and weight of the ordered goods, and the method of dispatch.

§7 Payment methods

The Seller enables payment for ordered Goods by prepayment to a bank account.
Electronic payment by credit/debit card (Visa, Visa Electron, MasterCard, Maestro) or online transfer via PayU, PayPal, Przelewy24.
Cash on delivery – the Customer pays the courier upon receipt at the address indicated in the order.
The Seller documents the sale according to the Customer’s request.

§8 Warranty (rękojmia)

Delivery of Goods under warranty for defects is at the Seller’s cost.
For claims to remove a defect or replace the item after 1 January 2023, general limitation periods apply: unless a special provision states otherwise, the limitation period is six years, and for periodic performance and claims related to business activity – three years. The limitation period ends on the last day of the calendar year, unless it is shorter than two years.
The Seller is liable under statutory warranty if a defect is found within two years of delivery of the Goods to the Consumer. From 1 January 2023, the minimum time for a conformity claim is 2 years. This applies to all goods – new and used. The Seller is liable to the Consumer if, at delivery, the consumer goods are non-conforming, have physical or legal defects. The Seller is liable for non-conformity found before two years from delivery to the Buyer; in the event of replacement, this period runs anew. A physical defect consists in non-conformity of the thing with the contract, in particular if it:
a) lacks the properties that items of this kind should have for the purpose specified in the contract or arising from circumstances or intended use;
b) lacks properties which the Seller assured the Buyer of, including by presenting a sample or pattern;
c) is unfit for the purpose about which the Buyer informed the Seller at contract conclusion and the Seller did not object;
d) was delivered incomplete.
The presumption of non-conformity with the contract is 2 years.
A notice of defects should be sent by email to the Seller’s email address or in writing to the Seller’s postal address (see §1 point 3 “Seller’s Address”). If the consumer has difficulty drafting the notice, they may use the sample complaint form (Annex 2), which is provided only to facilitate the process and is not required for the effectiveness of the complaint.
If necessary for proper assessment of physical defects, upon request and after initial arrangements with the Seller, the Goods should be delivered to the Seller’s registered office (see §1 point 3 “Seller’s Address”) where the Product’s nature allows it.
The Seller responds to the Consumer’s notice without delay, but no later than 14 calendar days from receipt. Failure to respond within that period is deemed acceptance of the complaint as justified.
For the first complaint the customer may expect repair or replacement. Only if the trader refuses to remove the defect or replace, the consumer acquires the right to withdraw from the contract. For electronic goods the consumer may also request the removal of defects in digital services. If repair or replacement is ineffective, the consumer may demand a price reduction or withdraw from the contract.
The Seller covers the costs of collection, delivery, defect removal or replacement of the Goods.

§9 Withdrawal

Under the law, a Customer who is a Consumer within the meaning of art. 27 of the Consumer Rights Act (Journal of Laws 2014, item 827, as amended) has the right to withdraw from a distance contract without giving a reason.
Under art. 38 point 13 of the Consumer Rights Act – “the supply of digital content not supplied on a tangible medium, if performance began with the consumer’s express consent before the withdrawal period expired and after being informed by the trader of the loss of the right of withdrawal” – in such a case the right of withdrawal does not apply.
The right of withdrawal may be exercised within 14 calendar days from the moment the Goods are taken into possession by the Customer who is a Consumer or a third party indicated by them other than the carrier.
Upon withdrawal by a Consumer, the contract is deemed not concluded and the Consumer is released from all obligations. Everything provided by the parties is returned unchanged unless a change was necessary within ordinary management. The return should be immediate, no later than fourteen days.
The Consumer may withdraw by submitting a statement using the online form in Annex 1 to these Terms, sending it electronically or to the Seller’s postal address, at the Customer’s choice. Annex 1 is only an aid; it is not required. A written statement sent to the Seller’s address is sufficient.
To meet the deadline in point 2, it is enough to send the withdrawal statement before the period expires.
The Seller will promptly confirm receipt of the withdrawal and inform the Customer of further steps, including how to return the Goods, and answer any questions.
The Seller will promptly, and no later than 14 calendar days from receiving the withdrawal statement, refund all payments received from the Customer, including delivery costs, using the same payment method unless the Customer expressly agrees to another method at no cost to them.
If, with the Customer’s consent, the Seller did not undertake to collect the Goods, the Seller may withhold the refund until receiving the Goods back or proof of dispatch, whichever occurs first.
The Customer must return the Goods to the Seller or hand them to a person authorized by the Seller immediately, but no later than 14 calendar days from the date of withdrawal, unless the Seller offered to collect the Goods. The deadline is met if the Goods are sent before it expires.
The Consumer bears only the direct cost of returning the Goods.
The Consumer has the right to withdraw without reason and without costs, except the costs specified in arts. 33 and 34 of the Consumer Rights Act.
Goods must be returned to the Seller’s Address (see §1 point 3 “Seller’s Address”).
The Consumer is liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Goods. This means the Buyer may assess and check the Goods only as in a brick-and-mortar store (i.e., check completeness and technical parameters). The Consumer may not normally use the Goods; otherwise, upon withdrawal they may be charged additional costs for diminished value.
The right of withdrawal does not apply to contracts specified in art. 38 of the Consumer Rights Act of 30 May 2014, including where:
a) the service has been fully performed with the Consumer’s express consent and after being informed that they would lose the right of withdrawal;
b) the price depends on fluctuations in the financial market beyond the trader’s control which may occur within the withdrawal period;
c) the Goods are non-prefabricated, made to the Consumer’s specifications or clearly personalized;
d) the Goods are liable to deteriorate rapidly or have a short shelf-life;
e) the Goods are delivered sealed and are not suitable for return for health protection or hygiene reasons and were unsealed after delivery;
f) the Goods, by their nature, become inseparably mixed with other items after delivery.

§10 Complaint procedure

To properly file a complaint, the Customer should provide: name or company name, residential or registered office address, email address, the subject of the complaint, where possible the order number with the time period concerned, and the circumstances justifying the complaint (description of the issue), or which features the ordered Goods lack that they were assured to have.
If the Customer is a Consumer, for the first complaint the customer may expect repair or replacement. Only if the trader refuses repair or replacement does the consumer acquire the right to withdraw. For electronic goods the consumer may also demand removal of defects in digital services; if removal or replacement is ineffective, they may demand a price reduction or withdraw. When assessing excessive costs, the value of a defect-free item, the type and significance of the defect, and the inconvenience to the Customer of another method of satisfaction are considered.
Unless separate regulations provide otherwise, the entrepreneur must respond to a consumer complaint within 14 days of receipt. If the entrepreneur does not respond within this time, the complaint is deemed accepted. The entrepreneur provides the response on paper or another durable medium (e.g., USB or CD/DVD).
If a complaint is not handled within the period, it should be deemed accepted by the Seller. A claim for withdrawal, if not handled in time, is not equivalent to recognition of the complaint.

§11 Liability

By posting any content and making it available, the Customer distributes it voluntarily. The Seller is not the content provider and does not identify with it; the Seller only provides ICT resources. The Customer declares that:
a) they are entitled to use and share the content they post, including economic copyrights, industrial property rights, or related rights;
b) posting and sharing, within the services, personal data, image, or information about persons other than the Customer was lawful, voluntary and with the consent of the owners of the content concerned;
c) they accept that other Customers and the Seller may view the information, data, images and other content they publish, and they grant the Seller a free license to use it;
d) they consent to making adaptations, modifications and interpretations of works within the meaning of the Copyright and Related Rights Act.
The Customer is not entitled to:
a) post personal data of third parties or disseminate their image without required authorization or consent;
b) post advertising or promotional content inconsistent with the store’s purpose.
Upon receiving a notice from an authorized third party or a public authority, the Seller reserves the right to modify or remove content posted by the Customer if it may breach these Terms or applicable law. The Seller does not continuously monitor posted content.

§12 Out-of-court complaint and redress mechanisms

Information on out-of-court complaint and redress mechanisms and the rules for access to these procedures are available at the offices and on the websites of county (municipal) Consumer Ombudsmen, social organizations whose statutory tasks include consumer protection, the Voivodship Trade Inspection Inspectorates, and at the following UOKiK addresses: www.uokik.gov.pl/spory_konsumenckie.php, www.uokik.gov.pl/wazne_adresy.php, www.uokik.gov.pl/sprawy_indywidualne.php
The Consumer may, among others:
a. apply to the Voivodship Trade Inspection Inspector for mediation to amicably end the dispute;
b. apply to a Permanent Consumer Arbitration Court at the Voivodship Trade Inspection Inspector to resolve a dispute arising from the contract (see www.uokik.gov.pl/wazne_adresy.php);
c. seek free legal assistance, e.g., from the Federation of Consumers (www.federacja-konsumentow.org.pl).
Cross-border disputes are assisted by the European Consumer Centres Network; addresses are available at www.konsument.gov.pl.
The Consumer may also use the ODR platform pursuant to Regulation (EU) No 524/2013… available at http://ec.europa.eu/consumers/odr/ – a single point of access for consumers and traders for out-of-court resolution of disputes arising from online sales contracts: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL
Use of out-of-court complaint and redress mechanisms is voluntary and possible only where both the Seller and the Customer consent.

§13 PROVISIONS FOR ENTREPRENEURS

The regulations in this §13 apply only to Customers and Service Recipients who are not consumers (professional purchases).
The Seller reserves the right to withdraw from a sales contract concluded with a non-consumer Customer within 14 calendar days of conclusion. Withdrawal may occur without stating reasons and may not give rise to any claims by the non-consumer Customer against the Seller.
For Customers who are Service Recipients and not consumers, the service provider may terminate the Electronic Service contract with immediate effect even without giving reasons, provided a relevant statement is sent to the Customer.
The Seller may limit available payment methods to several or one, for selected or all goods. The Seller may require prepayment in whole or in part, regardless of the payment method and the fact that a sales contract has been concluded.
The risk of accidental loss or damage passes to the buyer when the ordered product is handed over by the seller to the carrier. At that moment, all benefits and burdens related to the goods also pass to the non-consumer Customer. The Seller is then not liable for loss, shortage or damage from acceptance by the carrier until delivery to the Customer.
A non-consumer Customer must examine the shipment in the time and manner customary for such shipments. If they find loss or damage during transport, they must take all steps necessary to establish the carrier’s liability.
Under Civil Code art. 558 § 1, the Seller’s liability under statutory warranty for the product towards a non-consumer Customer is excluded.
The Seller’s liability is limited, for a single claim and for all claims in total, to the amount paid. The Seller is liable only for typical, foreseeable damages at the time of contract conclusion and is not liable for lost profits.
Any disputes between the Online Store and a non-consumer Customer shall be submitted to the court having jurisdiction over the Seller’s registered office.

§14 Rules for using services

Development sessions

A link to the assessment will be sent within 3 business days of purchase.
You have 1 month to complete the assessment from receiving the link.
After completing the assessment, a link to the calendar will be available under “My Products” in your account to book a session with a trainer.
The waiting time for a session is at least 7 days, subject to trainer availability.
After selecting a session date, information to help you prepare will be sent to your account and by email.
The session must be held within 3 months of the purchase date.
You may cancel the session free of charge up to 24 hours before the meeting. After cancellation:
a. Choose a new date under “My Products” (the calendar link will be re-enabled).
b. The session must be held within 3 months of purchase—after that, the session is forfeited.
We make every effort to ensure sufficient availability in our trainers’ calendars. If you cannot find a convenient slot, please contact us directly:
mobile: +48 501 29 93 38
e-mail: office@blackbirdskills.com

Online courses

The course is available in the user account under “My Products.”
Purchase history and available courses are visible in the user account.
All important information is available in the user account.
If you encounter access issues, please contact us directly:
mobile: +48 501 29 93 38
e-mail: office@blackbirdskills.com

§15 Final provisions

The Online Store honors all Customer rights provided by applicable law.
If applicable law grants consumers more favorable mandatory provisions than those contained herein, the relevant provisions of these Terms are directly replaced by the specific norms of applicable law and are binding on the owner.
All content on the Online Store website (including graphics, texts, page layout and logos) is protected by copyright and is the exclusive property of the Seller. Use without the Seller’s written consent entails civil and criminal liability.
The store owner, as personal data controller, informs you that:
● providing data is always voluntary but necessary to fulfill the order;
● the person providing personal data has an unlimited right to access all data content and to rectify, erase (“right to be forgotten”), restrict processing, data portability, and to withdraw consent at any time without affecting the lawfulness of processing; data may, however, be disclosed to competent state authorities when required by law;
● the legal basis for processing will be GDPR art. 6(1)(a) and the GDPR generally;
● personal data will be stored and processed for the period necessary to complete processing and perform the order, but no longer than 3 years (2 years for complaints and 1 year for other claims and exceptional situations);
● the person providing data has the right to lodge a complaint with the Polish DPA (UODO) if they consider that processing related to order fulfillment infringes GDPR.
Your data will be processed in an automated manner, including profiling.
An amended version of the Terms binds Customers if the requirements of Civil Code art. 384 are met (i.e., the Customer was properly informed of changes).
The Seller reserves the right to amend the Terms for important reasons, namely:
a) changes in the law;
b) changes in payment and delivery methods;
c) exchange rate changes;
d) changes in the manner of providing electronic services covered by the Terms;
e) changes in the Seller’s details, including email address and phone number.
Changes do not affect orders already placed and being fulfilled; those are governed by the Terms in force at the time of ordering. The Seller informs on the store’s website of intended changes at least 30 days in advance. If the amended Terms are not accepted, Service Recipients may terminate the contract with immediate effect within 30 days of receiving the notice.
Disputes arising from services provided under these Terms are submitted to the Common Court chosen by the Customer who is also a consumer, in accordance with Polish law.
Annexes to the Terms form an integral part thereof.
The sales contract is concluded in Polish and conforms to these Terms.
Customers may access these Terms at any time via a link on the website’s home page and may download and print them; commercial use is protected by LEGATO Law Firm.
These Terms enter into force on …………………….

Annex 1 to the Terms – sample withdrawal form.

WITHDRAWAL FORM
Addressee (“Address for withdrawal”):
Blackbird Academy Sp. z o.o., registered in Warsaw at Al. Jana Pawła II 27, 00-867 Warsaw, REGON 365533966, NIP 5252678419, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register, under KRS no. 0000639830

I hereby inform you of my withdrawal from:
☐ *the sales contract for the following Goods purchased by me (please also provide the order number where possible):
…………………………………………………………………………………………………………………………
☐ *the contract for the provision of the following service by electronic means:
…………………………………………………………………………………………………………………………

Consumer’s first and last name:
…………………………………………………………………………………………………………………………

Consumer’s address:
…………………………………………………………………………………………………………………………

Consumer’s bank account number (if the Customer chose this refund method) for the refund of payment for the Goods/Service:
…………………………………………………………………………………………………………………………

Consumer’s signature – only if this form is submitted on paper:
…………………………………………………………………………………………………………………………

Date of completing the form: ………………………………

Strike out where not applicable

Annex 2 to the Terms – sample complaint form.

COMPLAINT FORM

Customer details:
Customer’s first and last name:
…………………………………………………………………………………………………………………………
Residential address:
…………………………………………………………………………………………………………………………
Email and phone:
…………………………………………………………………………………………………………………………
Information on the item subject to complaint – description of the defect
Goods/Service (product code/serial number, name):
…………………………………………………………………………………………………………………………
Date of purchase of the Goods/Service:
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Description of the defect, including when it occurred, and any circumstances in which it occurs/appears:
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Pursuant to Civil Code art. 561, I request:
☐ free repair of the Goods purchased by me
☐ replacement of the defective Goods with new Goods
☐ withdrawal from the contract and refund of the price*
☐ reduction of the price of the Goods*

*Notice: Civil Code art. 560 §1: If the sold item has a defect, the Buyer may submit a statement to reduce the price or withdraw from the contract, unless the Seller promptly and without undue inconvenience to the Buyer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller failed to replace the item with a defect-free one or remove the defect.

Date of completing the form: ………………………………

Strike out where not applicable

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(Customer’s signature)