Feedback culture
We implement a feedback culture in companies through comprehensive training programs and practical tools. We develop the managerial coaching competencies, teaching them how to conduct effective developmental conversations.
Would you like to learn about our solutions in the area of feedback culture?
What we offer
On-site training at your company's location across Europe, webinars, online workshops
Mentoring sessions in Polish and English
Comprehensive programs for managerial staff
How we work
We work in Polish and English. We implement 360-degree assessments and Feedback Labs, engaging the entire organization in the process. We use VR.
Topics, areas, and tools include:
Receiving feedback with openness and without resistance
Overcoming the fear of giving feedback
Developing emotional intelligence and coaching skills
Structures and tools supporting constructive feedback
Feedback based on the Radical Candor model
Our program in practice
What does feedback that truly builds trust and engagement in a team look like?
What happens when, instead of focusing on mistakes, we start talking about development?
Why is the manager's mindset crucial in 1:1 conversations?
We work with our own original programs and tailor them to each client’s context. Below you can see an example of how we delivered one of our programs focused on building a feedback culture.
Want to learn how to effectively develop a strong feedback culture across a group of several hundred managers?
Meet our expert in feedback culture
Marta Carter – trainer, manager, and entrepreneur, co-founder of Blackbird. Active in the training industry since 2007, and specializing in feedback since 2017. She supports organizations in implementing feedback culture and assists managers in conducting 1:1 conversations that translate into real business results.
She is a graduate of a needs-based coaching school and a group process school, a certified Collaboration Scale trainer, and a FRIS trainer. She works in Polish and English and divides her life between Poland and the UK.
She conducts "Stress-free feedback" webinars, training for managers on developing skills in giving and receiving feedback, as well as comprehensive development programs for various levels of the organization.
Want to learn more about our feedback culture solutions?
Book a 30-minute online meeting:
An example of our feedback culture program
How we built feedback culture among 160 managers
In one of our programs, we worked with a large group – 160 managers – on how to introduce feedback into the daily work of teams, conduct direct conversations with greater confidence, and on how to make feedback a supportive tool, rather than a stressful obligation.
The starting point was frustration: managers felt that even when feedback occurred, it was often not implemented and did not lead to real change. The organizational culture also suffered from difficulty in following through – conversations were swept under the rug or postponed. Therefore, in addition to practical tools, a crucial part of the program was working on the leader's spheres of influence: what can I realistically do, what do I have influence over, and what requires a broader change in the organizational culture. We named the program "From feedback to change."
The process included online preparation, a full-day workshop, practice in groups, and implementation tasks in real managerial situations. During the finale the participants practiced 1:1 conversations in the "Feedback Lab," where everyone could check how their conversation style was developing and how feedback can truly build trust and engagement.
See how we worked at every stage of the program:
01
E-learning modules
Initially, each participant went through short e-learning modules from our online "Feedback Academy." course This simple exercise helped to level the playing field in terms of knowledge, and a preliminary test showed which areas required the most support.
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Full-day onsite workshop
The next step was an intensive, full-day onsite workshop.
We focused on the key aspects of building a feedback culture:
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the role of the leader's mindset in giving feedback and feedforward and in shaping team engagement,
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typical barriers to giving and receiving feedback and ways to overcome them,
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distinguishing between feedback, corrective conversations, and developmental conversations using coaching elements,
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the importance of appreciation and differences in thinking styles that affect the approach to feedback,
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practical models supporting clear and constructive conversations (e.g., FUKO),
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practicing strengthening and weakening messages in daily interactions.
Feedback Lab
After the workshop, participants continued learning in practice – as part of the "Feedback Lab" they worked in coaching triads.
Each manager had the opportunity to:
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practice giving and receiving feedback based on real-life situations,
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observe different conversation styles and their impact on the recipient,
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receive immediate feedback from colleagues and the trainer,
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build confidence in conducting challenging conversations in a safe environment.
Implementation tasks
Finally, each participant received implementation tasks that allowed them to immediately transfer new skills to their daily work:
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conducting a 1:1 meeting according to a prepared scenario,
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collecting written developmental feedback from colleagues,
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testing selected tools (e.g., Moving Motivators, Delegation Poker) and discussing experiences in mentoring pairs.
Thanks to this, the process did not end in the training room – managers gradually introduced feedback as a natural element of the work culture.
Read the opinion of one of the participants of our program:
I wholeheartedly recommend the managerial training. It was an inspiring project. Thank you for the valuable knowledge and wonderful approach to the client.
- Olga
Have questions?
Contact Marta Carter: marta@blackbirdskills.com